Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Dodla Tours and Travels 72 hours prior to the time of departure; else, the order is liable to be cancelled.

What is an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.

How will I get my e-ticket details?

Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Dodla Tours and Travels.com, please call our Customer Care Representative on 94945 31001,9848124759,94944 78234

Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Dodla Tours and Travels.com. In the event that you fail to present a copy of your e-ticket, Dodla Tours and Travels Online Pvt. Ltd. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

How will I get my boarding pass for an e-Ticket?

You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, Dodla Tours and Travels will charge Rs. 400 per person per sector as standard cancellation charges.

To amend/cancel your ticket offline, call Dodla Tours and Travels Customer Care on 94945 31001,9848124759,94944 78234. For all offline cancellation of domestic flights a standard charge of Rs. 1250 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings a standard fee of Rs 1250 per person would be charged for online cancellation and 2250 for any offline cancellation, over and above the airline's own cancellation charge. For rescheduling of domestic flights, Dodla Tours and Travels will charge Rs. 400 per person per sector as standard rescheduling charges. For no-show on domestic flights, Dodla Tours and Travels will charge Rs. 100 per person per sector as standard no-show charges.

In case of no-show or unutilized bookings, You shall be required to make requests for any valid and applicable refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Please note convenience fee charged at the time of booking will not be refundable.